Highlights Reduction of idleness by 67.84% in the surgical center. Increase in the volume of surgical procedures. Increased revenues and profits.   ABSTRACT Objective To reduce surgical center idleness by analyzing the competitive structure of the surgical center in a hospital, and thereby generate value in operations and increase hospital revenue. Methods The study used qualitative and quantitative methods and an action research approach involving the surgical center leadership of a small private specialized hospital in southeastern Brazil. We used […]