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Design of an instrument to measure the quality of care in Physical Therapy

Leny Vieira Cavalheiro, Raquel Afonso Caserta Eid, Claudia Talerman, Cristiane do Prado, Fátima Cristina Martorano Gobbi, Paola Bruno de Araujo Andreoli

DOI: 10.1590/S1679-45082015GS3248

ABSTRACTObjective:To design an instrument composed of domains that would demonstrate physical therapy activities and generate a consistent index to represent the quality of care in physical therapy.Methods:The methodology Lean Six Sigma was used to design the tool. The discussion involved seven different management groups staff. By means of brainstorming and Cause & Effect Matrix, we set up the process map.Results:Five requirements composed the quality of care index in physical therapy, after application of the tool called Cause & Effect Matrix. […]