1 results
25/Aug/2015
DOI: 10.1590/S1679-45082015GS3347
Objective To evaluate the quality of emergency rooms and urgent care services according to the satisfaction of their users. Methods A cross-sectional descriptive study with a quantitative approach. The sample comprised 136 users and was drawn at random. Data collection took place between October and November 2012 using a structured questionnaire. Results Participants were mostly male (64.7%) aged less than 30 years (55.8%), and the predominant level of education was high school (54.4%). Among the items evaluated, those that were […]
Keywords: Emergency medical services; Health Evaluation; Patient care; Patient satisfaction; Quality of Health Care; Questionnaires