All publications of “Francielle Alves Barbosa”

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Quality of emergency rooms and urgent care services: user satisfaction

Cássio de Almeida Lima, Bruna Tatiane Prates dos Santos, Dina Luciana Batista Andrade, Francielle Alves Barbosa, Fernanda Marques da Costa, Jair Almeida Carneiro

DOI: 10.1590/S1679-45082015GS3347

Objective To evaluate the quality of emergency rooms and urgent care services according to the satisfaction of their users.Methods A cross-sectional descriptive study with a quantitative approach. The sample comprised 136 users and was drawn at random. Data collection took place between October and November 2012 using a structured questionnaire.Results Participants were mostly male (64.7%) aged less than 30 years (55.8%), and the predominant level of education was high school (54.4%). Among the items evaluated, those that were statistically associated […]